Cancellation policy

Once a booking is confirmed it cannot be changed if the change results in a loss of income to the proprietor.
If you give more than fourteen (14) days notice of cancellation before you are due to arrive, only your booking deposit is payable.
If you give less than fourteen (14) days and more than forty eight (48) hours notice of cancellation before you are due to arrive, your booking deposit and 50% of the tariff due for the remainder of your booking are payable.
If you give less than forty eight (48) hours notice of cancellation before you are due to arrive, or if you do not arrive, the total tariff due for your booking is payable.
Smoking on the property, disorderly conduct, unreported extra guests staying overnight, your behaviour causing discomfort to other guests, antisocial behaviour, etc are not acceptable. Your accommodation will be cancelled with no refund and the balance of tariff is payable.
These charges apply to accommodation that is booked or cancelled. The applicable amount is charged, without notice, to your credit card or by retaining monies paid in advance.

Your responsibilities

Smoking: Smoking is prohibited anywhere on the property. A minimum cleaning fee of $400 applies for smoking infringement without notice.

Damages: Please report any damages. Any damages incurred by your family or group must be reported to your hosts. Damages must be paid for unless waived by us. Smoking is prohibited anywhere on the property. A minimum cleaning fee of $400 applies for smoking infringement without notice.

Spillages or cottage left in a mess etc: If your child has a bedwetting issue it is your responsibilty to take mitigating action to ensure that the bed fittings and mattress are not affected. Spillages on the carpets in particular must be dealt with immediately and reported to us. The cottage must be tidied and all appliances, crockery, cutlery, pots and pans that you have used must be washed, dried and put away. Failure to do so will incur a cleaning fee without notice.

Other events: Any event(s) as a result of your action that make the cottage not able to be rented out.

If unreported or the event(s) costs us out of pocket expenses to rectify, the applicable amount(s) is charged, without notice, to your credit card unless other arrangements have been made.

Privacy policy

To protect your privacy, any information you give us for your stay at Christmas tree Cottage will be destroyed after your stay with us. None of your information will be given to any third party.

Credit card security

All credit card information you give us at the time you book your stay at Christmas Tree Cottage are kept as security until after your stay, after which it will be destroyed.